T-Mobile Plans to Add Thousands of Customer-Service Jobs After Merger With Sprint

The Bellevue-based telecom company expects to build or expand a total of seven ‘customer-experience centers.’
 
 

T-Mobile US will develop five new customer-experience centers and expand two existing centers in the wake of its pending merger with Sprint Corp. to create up to 5,600 new jobs by 2021, the companies announced.

The newly developed centers will become part of Bellevue-based T-Mobile’s Team of Experts (TEX) service, which provides customers with personalized support via dedicated teams. Along with developing the five new customer-experience centers, the combined companies post-merger also plan to expand two existing T-Mobile centers.

The initial new customer-experience center will be in Overland Park, Kansas, which is where Sprint is based now ― and which will become the second headquarters for the merged companies once the deal is finalized. Each of the five new customer-experience centers is expected to create an average of 1,000 jobs, the companies said. Information on the locations of the other planned customer-experience centers was not immediately available.

The new T-Mobile expects to employ some 7,500 additional customer-care professionals by 2024.

“The new customer-experience centers are one part of the new T-Mobile’s commitment to invest billions of dollars in creating new jobs and supporting infrastructure to bring world-class wireless to customers around the U.S.,” the companies state in a press release. “In total, [the post-merger] T-Mobile expects to create more than 12,000 new jobs to serve small towns and rural communities as a direct result of the transaction.”

The T-Mobile/Sprint merger is still subject to regulatory approvals and other normal closing conditions. The deal is expected to be completed during the first half of this year.

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