As Pacific Region executive and Seattle market president, Carol K. Nelson has been the face and voice of KeyBank in the Northwest since January 2015, delivering the capabilities of a large bank with the benefits of local decision making.

Wells Fargo & Co. remains the second-largest bank in Washington state by deposits, per the FDIC’s annual Deposit Market Share Report. Will that change next year, given the news of Wells Fargo’s recent, um, less-than-savory customer relations in recent month? Or will depositors have forgotten and forgiven by then?

We are all responsible for maintaining the highest possible ethical standards in how we conduct our business and serve customers. After all, our culture is centered on relationships, and those relationships are built on trust.


Millennial and Gen Z interns are more entrepreneurial and expect to add real value to their company rather than simply completing menial tasks, and they’re seeking out internships at a much younger age.


Seattle Business spoke with Curt Fraser of Chase Commercial Banking about Washington state’s advanced manufacturing techniques, living-wage jobs that sustain community, and overcoming the skills gap through programs like New Skills at Work, Challenge Seattle and the Seattle Regional Partnership.

Let’s do a quick review of the list of service businesses that have been disrupted by the internet.Retailing? Thoroughly. Communications? No doubt. Media? We could tell you stories. Travel and tourism? They could tell you stories as well about how customers get information and book their own travel arrangements these days. Banking? Hmm, there’s an interesting one.

Bob Peters, Washington state president, Bank of America, took over the Washington operations of Bank of America in 2009, just as the bank faced a subprime mortgage crisis tied to its acquisition of troubled Countrywide Financial. Now, Peters is leading a drive to get the bank, which built its dominant local presence through the acquisition of Seafirst Bank in 1983, to take better care of its customers.


It hasn’t been a breeze, but Mark Mason has HomeStreet Bank approaching the century mark with new vitality and a plan for growth.