A New Coaltion to Promote Information Technology

 
 

Technology executives like to complain of the lack of qualified computer technology talent to fill open jobs. Speaking at Thursday’s annual Washington Innovation Summit,  for example, Microsoft general counsel Brad Smith spoke woefully of the 6,000 high-skill jobs unfilled at his company alone. This time, however, the leaders offered up a solution.

 

Bill Richter, president of EMC Isilon Storage Division, announced the formation of a special alliance of Washington tech companies focused on helping the state’s tech industry to stay competitive. The effort, which would include initiatives to promote education, included such founding members as Amazon, AT&T, Big Fish Games, Concur, INRIX, Isilon Storage Division/EMC, Microsoft, Synapse Product Development and the Washington Technology Industry Association (WTIA).

 

Richter said the coalition would draw attention to the important role played by the state’s technology sector. “We need to get attention and get our voice heard,” he said.  “If we do this right, then technology will be the first thing people will wake up with.” It's unclear however what specific educational initiatives the group will promote.

 

Washington Governor-elect Jay Inslee made a brief stop at the conference, and made a plea for the tech industry and others to join hands with the state, providing public service assistance as well as expertise to the financially strapped state government.  After Inslee’s speech, Richter was seen talking to Inslee and promising, “I’ll call you,” followed by a friendly handshake.

 

 

Sponsored

Smart Glasses Improving Workflow for HVAC Projects

Smart Glasses Improving Workflow for HVAC Projects

Wearable technology increases productivity for HVAC technicians
 
 

Sponsored by MacDonald-Miller

XOEye technologies created a smart glasses tool, built specifically for field technicians to capture real-time documentation. When MacDonald-Miller heard about the new wearable technology platform, they saw it as an opportunity to be the first mechanical contractor in the Pacific Northwest to implement these smart glasses into their services.

We interviewed MacDonald-Miller’s Chief Information Officer, Bradd Busick, to hear first-hand how this new technology will be integrated into services and how it will streamline HVAC projects.

What are the capabilities of the smart glasses? 

The smart glasses, MacLens, capture and stream high fidelity audio and visual content, enabling first-person point-of-view (POV). MacLens includes a camera, earpiece, and microphone — all built into a single headset, capturing real-time documentation of equipment, work performed, and recommendations being made. 

How does it work for technicians?

Once service techs arrive onsite, they put their MacLens glasses on to create an intro video communicating where they are, a brief diagnosis or repair identification, and a summary recap for the customer. After the site visit is complete, the tech then uploads the content to the call summary report on the customer portal, where customers can access it at their convenience.

What is the benefit for the end-user?

Building owners and property managers have to trust their maintenance provider is actually doing the work they claim. Most building owners will never see the work being done on their properties, but they will receive a list of recommendations for changes and a bill. It’s a relationship built on trust. MacLens adds a level of transparency and customer experience where we are able to show in real-time what is happening on roofs and in mechanical rooms. MacLens embeds audio and video content into each summary report, providing customers with the peace of mind that comes with unbridled transparency.

What is the vision behind this technology roll-out?

The goal is to enhance the customer connection to the services provided and also enable technicians to connect with each other. There are incredible operational efficiencies that enable mobility and collaboration through telepresence and increased accountability.

How will they affect the next wave of HVAC technicians?

Not only will MacLens increase workflow productivity, but it also offers training opportunities and safety benefits without adding any additional work to service technicians. This is a major educational advantage. Now expert journeyman can train apprentices simply by walking through their daily tasks, recording those sessions and sharing them in our learning management system — it’s the next evolution of training!

See MacLens in action here.

MacDonald-Miller Facility Solutions is a full-service, design-build, mechanical contractor in the Pacific Northwest. Learn more about MacDonald-Miller’s recent projects.